Returns And Exchanges
Ordered the wrong size? Doesn’t fit? Changed your mind? Don’t worry. You can return or exchange your shoes easily.
Within 20 days of receiving your order, you may request a return (you send your purchase back, we refund you in full) or exchange for a different available size or heel height (you return the product, we ship you the new one you requested). Just fill out the form at the bottom of this page.
You cannot cancel your order once we have shipped it to you. Once you receive the shoes you can ask to return them for a refund.
For returns, we will reimburse you within 30 days on receiving the shoes in satisfactory condition. It will usually be by the same means by which you paid, but if not possible we will get in touch by email to arrange an alternative means of repayment (e.g. bank transfer).
Choosing the right shoes helps to avoid exchanges later. See Questions & Help for tips on choosing the right size and heel height, including how we measure the foot.
Condition of the shoes to be returned/ exchanged
Non-faulty shoes intended for refund or exchange need to be returned in the same sell-able condition in which you had received them – un-scuffed, un-marked, soles unblemished, inclusive of all items like shoe bags, and in the original box and packaging. Returned items which are damaged, soiled, washed, altered or worn (other than to try them on) will not be accepted and may be sent back to you and/ or a refund or exchange declined.
Items that are damaged or experience normal wear and tear from subsequent use are not considered faulty. Our shoes are made of soft leathers and textiles, for indoor use, and mould to your foot as you use them. They are not as sturdy as street footwear which are made for prolonged, daily use in outdoor conditions. So please take this into account as you use them.
If you are returning faulty shoes, you are entitled to a full refund including shipping or a suitable replacement if available. Items are faulty if they are damaged during delivery or have a manufacturing defect. If you discover any damage to the package or its contents, please contact us immediately.
Cost of shipping shoes back to us
If you are returning shoes from a UK address, we will cover the cost of shipping for your return and the first exchange for a different size/ heel height of the same shoe style.
For all other countries, you will have to pay for shipping the shoes back. For exchanges, we will cover the cost of shipping your new shoes to you (the first exchange per order only).
How to return shoes
To request a return or exchange, please fill out the form below and submit. We will review the request and respond by email within 48 hours regarding next steps.
