Delivery For Website Orders
From our London store, we ship to the UK and non-EU countries only. If you are in a EU country, please visit our EU store for faster, easier delivery.
You can see below the non-EU countries we ship to, delivery timings and fees. Delivery timings are in work days, after dispatch and estimates only. Standard Post timings can vary quite often depending on the postal system. We aim to dispatch orders with 48 hours.
Almost all of our shipments are trackable online and we will send you the tracking ID by email when we dispatch the shoes.
Countries we ship to
🇬🇧 United Kingdom
FREE shipping with Royal Mail. After dispatch, the parcels usually get delivered in 2 days. Includes the Channel Islands.
🇪🇺 Non-EU Europe
🇺🇲 🇨🇦 North America
🎊 Asia
🌊 Oceania
Standard: 19 GBP, 15-17 work days
Priority: 35 GBP, 5-6 work days
🌍 Rest of the World
Returns and Exchanges Prices
Important Information
For security reasons, we only ship to home or office addresses, and not to P.O. box addresses.
Please do NOT select a delivery country that is different to your delivery address. These orders may not be accepted, fulfilled or refunded.
Also, the destination address and your card billing address need to be in the same country.
During checkout before you confirm your order, all prices, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to and displayed to you.
In some cases, the delivery firm may need a recipient of your parcel to sign on delivery. If no one is available to sign for it, it will usually be held at a local depot or post office for collection or re-delivery, and an explanatory card, voice mail or email will be left for you. The exact process will depend on the country and delivery firm.
Taxes and Customs
By shopping on our UK online store, we ship our shoes from London.
All deliveries to UK addresses include UK VAT, with no import duties or customs.
For all other countries, the retail price does not include local taxes or duties. Some countries may levy additional charges or require recipients to fill out documentation and collect from a designated local address. While we will try our best to advise you of these arrangements, we are not always aware of them. We advise customers to be aware of their local taxes and customs procedures so you can decide how best to handle them.
However, if your delivery is stopped by local authorities, please contact us and we will do our best to help you to resolve it.
Delivery timings and dispatch
Once reviewed and approved, we dispatch orders as quickly as possible and in the order they were received. We aim to ship within 48 hours (Monday – Friday) with the exception of sale and peak periods when this may be longer.
Delivery times above are only approximate. We cannot guarantee the actual arrival date or your parcel. There are factors outside our control such us customs delays or local delivery logistical issues.
If you need your parcel for a specific date and would like to be sure the shoes arrive on time please contact us and we will do our best to accommodate your needs.
We are a growing small business and we continuously work on improving our service. But please be kind and patient if your order gets delayed.
Non-delivery
If a delivery suffers a delay or cannot be dispatched or only partially due to the goods not being in stock or other reasons, we will contact you to let you know as quickly as possible.
If you do not receive our delivery by the guideline times described above or think something has gone wrong, please check the status of your delivery using the tracking number and website included in the shipping confirmation email. Your courier may have attempted a delivery and left you a card, voice mail or email. If in doubt, please contact us, and we will try to sort it out as soon as possible for you.
If after 30 days from order confirmation you have not received your delivery, you may request a full refund. In this case, we will refund you with the sum paid as quickly as possible, though at the latest within 30 days after termination.
At any time before we email you that we have shipped your order, you may contact us to cancel your order. We will stop the delivery and refund you the way you paid us. After we email you that your order has been shipped, we cannot recall the delivery. However you may still request to return the shoes for a refund within 20 days within receiving them. See here for more details about returns and exchanges.
