Delivery For Website Orders
From our store in Spain, we ship to customers throughout the EU. If you are shopping from outside the EU, please visit our UK store which serves customers in the rest of the world.
We offer Standard or Priority shipping or both depending on the country, usually by but not limited to FedEx or UPS. Delivery timings are in work-days, after dispatch and estimates only. We aim to dispatch orders within 48 hours.
Where available, we use delivery options which are trackable online. We will send you the tracking ID by email when we dispatch your order.
EU countries we ship to
Spain
9 EURO, 2-3 work days
Western Europe
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden.
Standard: 10 EURO, 5-6 work days
Priority: 25 EURO, 2 work days
Central & Eastern Europe
Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia.
Standard: 12 EURO, 5-6 work days
Priority: 45 EURO, 2 work days
Returns and Exchanges
Important Information
For security reasons, we only ship to home or office addresses, and not to P.O. box addresses.
Please do NOT select a delivery country that is different to your delivery address. These orders may not be accepted, fulfilled or refunded.
Also, the destination address and your card billing address need to be in the same country.
During checkout before you confirm your order, all prices, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to and displayed to you.
In some cases, the delivery firm may need a recipient of your parcel to sign on delivery. If no one is available to sign for it, it will usually be held at a local depot or post office for collection or re-delivery, and an explanatory card, voice mail or email will be left for you. The exact process will depend on the country and delivery firm.
Taxes and Customs
For all deliveries from our EU store to customers in any of the 27 EU countries, we include applicable taxes and customs duties. These are included in the price on our website and shown at checkout. You do not pay extra when you receive your parcel.
An exception to the above is the Canary Islands. We do not charge IVA if this is your delivery destination in accordance with Spanish regulations. The customer may be charged local taxes or customs if applicable.
If your delivery is stopped by local authorities, please contact us and we will do our best to help you to resolve it.
Delivery timings and dispatch
Once reviewed and approved, we dispatch orders as quickly as possible and in the order they were received. We aim to ship within 48 hours (Monday – Friday) with the exception of sale and peak periods when this may be longer.
Delivery times above are only approximate. We cannot guarantee the actual arrival date or your parcel. There are factors outside our control such us customs delays or local delivery logistical issues.
If you need your parcel for a specific date and would like to be sure the shoes arrive on time please contact us and we will do our best to accommodate your needs.
We are a growing small business and we continuously work on improving our service. But please be kind and patient if your order gets delayed.
Non-delivery
If a delivery suffers a delay or cannot be dispatched or only partially due to the goods not being in stock or other reasons, we will contact you to let you know as quickly as possible.
If you do not receive our delivery by the guideline times described above or think something has gone wrong, please check the status of your delivery using the tracking number and website included in the shipping confirmation email. Your courier may have attempted a delivery and left you a card, voice mail or email. If in doubt, please contact us, and we will try to sort it out as soon as possible for you.
If after 30 days from order confirmation you have not received your delivery, you may request a full refund. In this case, we will refund you with the sum paid as quickly as possible, though at the latest within 30 days after termination.
At any time before we email you that we have shipped your order, you may contact us to cancel your order. We will stop the delivery and refund you the way you paid us. After we email you that your order has been shipped, we cannot recall the delivery. However you may still request to return the shoes for a refund within 20 days within receiving them. See here for more details about returns and exchanges.
